Today I had a difficult conversation with an upset client. The difficulty is that many of the things he was upset about may have been very valid, but had occurred in the past and aren’t necessarily things I can fix now.
Luckily, both of us stuck with the conversation long enough to get to a much more productive place. We were able to communicate effectively and create a plan for moving forward that we both could understand and agree too.
Workers’ compensation claims are frustrating and injured workers have multitudes of reasons for being angry and upset. But interactions with their attorney shouldn’t be one of them. I’m so happy that today my client and I could get on the same page so that going forward, I can be a source of knowledge, advice, and support rather than another frustration.